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g to submerge my phone, but the case itself works. Doesn't burn my butt when in my backpocket at work. Talking on the phone is a little fuzzy though. It's a little harder to hear people on the other line, I'm not sure how I sound to them but there haven't been any complaints there so far. Overall the case does what it's intended to do. If you end up with a faulty case then that doesn't mean ALL the cases will be like that, you just got the short stick OR you didn't test it out without the phone in the case, like the directions told you too from the get go.. Just switch it for a new one. Read Less